Privacy Policy - CharmPro: AI Social Coach

Last updated: August 23, 2026

Summary

CharmPro: AI Social Coach ("Application", "CharmPro") is a subscription-based mobile application that lets you practice everyday conversations by voice with an AI coach and receive feedback on your communication skills.

CharmPro does not require you to create an account and never asks for your name, email address, or contact details inside the app. To provide live voice practice and session feedback, the Application sends active session audio and transcripts to AI services provided by Google (Firebase AI Logic / Gemini API). This Privacy Policy explains what information is processed, why, and which providers are involved.

In short: no account, no ads, no selling of data. Your practice audio is processed in real time to run the conversation and is not stored as audio by the Application. Transcripts are kept only if you keep practice history enabled, and you can delete all of your data from inside the app at any time.

1. Information Collected

Anonymous identifier. The Application signs you in anonymously with Firebase Authentication. This creates a random user ID that is not linked to your name, email, or phone number.
Onboarding preferences. Your answers to the onboarding questionnaire (goals, comfort levels, preferred coaching style) used to personalize your training plan. These are self-declared preferences, not psychological assessments.
Practice session content. During a live voice session, your microphone audio is streamed to the AI service to run the conversation, and transcripts of both sides are generated. If practice history is enabled (default), transcripts, scores, and feedback are stored so you can review your progress. Raw audio recordings are not stored by the Application.
Purchase information. Subscription status is processed by RevenueCat and Apple. The Application never sees your payment details.
Usage and diagnostics. Coarse analytics events (e.g., "session completed") via Firebase Analytics and crash diagnostics via Firebase Crashlytics.

2. How Information Is Used

To run live voice practice conversations and generate your post-session feedback report.
To personalize scenario and lesson recommendations on your training plan.
To maintain your progress (scores, momentum, streaks) across sessions.
To validate your subscription entitlement.
To understand aggregate feature usage and fix crashes.

CharmPro does not sell personal information and does not use your data for third-party advertising.

3. Third-Party Processors

Google Firebase (Authentication, Cloud Firestore, Remote Config, Analytics, Crashlytics, App Check) — infrastructure, anonymous identity, and data storage. See Firebase Privacy.
Google AI / Gemini API via Firebase AI Logic — processes live session audio and generates transcripts and feedback. See Google Privacy Policy.
RevenueCat — subscription entitlement management. Receives your anonymous app user ID and purchase receipts. See RevenueCat Privacy.
Apple — payment processing for subscriptions through the App Store.

4. Microphone Access

Microphone access is requested only when you start a voice practice session and is used solely to stream your side of the conversation to the AI service in real time. Muting is available at any moment during a session. The Application does not record or listen in the background.

5. Sensitive Content in Conversations

Practice conversations are open-ended: what you say during a session is up to you. Please avoid sharing sensitive personal details (such as health, financial, or identity information) in practice conversations. Session content is used only to run the conversation and generate your feedback, and is never used for advertising.

CharmPro is a communication practice tool. It is not a medical, psychological, or therapeutic service, and its feedback is not professional advice.

6. Consent and Control

Practice history can be turned off in Settings; with history off, new transcripts are not retained after the feedback report is generated.
Captions and coach voice options are controlled in-app.
Microphone permission can be revoked at any time in iOS Settings.

7. Retention and Deletion

Your preferences and (if enabled) session history are retained while you use the Application, synced to your anonymous cloud profile.
Delete Practice History in Settings removes all stored sessions.
Delete All Data in Settings deletes your entire anonymous profile — preferences, history, and progress — from the device and the cloud. This is irreversible.
If you delete the app without using Delete All Data, cloud data tied to your anonymous ID becomes inaccessible and is subject to periodic cleanup.

8. Security

All communication with Firebase, Google AI, and RevenueCat uses encrypted connections (TLS). Cloud data is protected by security rules that restrict access to your own anonymous user ID, reinforced by Firebase App Check device attestation.

9. Children's Privacy

CharmPro is not directed at children under 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has used the Application, contact us and we will delete the associated data.

10. Your Rights

Depending on your region (e.g., GDPR in the EU/UK, CCPA in California), you may have rights to access, correct, delete, or restrict processing of your data. Because CharmPro holds no contact details, the in-app deletion tools are the fastest way to exercise deletion. For anything else, contact us using the address below.

11. Changes

We may update this Privacy Policy from time to time. Material changes will be reflected by the "Last updated" date above. Continued use of the Application after changes means you accept the updated policy.

12. Contact Us

For privacy questions or requests, contact: emirarikan99@gmail.com