Support — Decor Studio

How a design is made

1. Photograph the room you want to change, or pick a photo from your library.
2. Choose a transformation — a restyle, a full renovation, furnishing an empty room, new walls or floors, or your own written brief.
3. Pick the room type and a style.
4. Wait about half a minute. Turn on "notify me when it's done" and you can leave the app while it works.

Getting a better result

• Shoot straight on from a doorway or corner, at eye level, with as much of the floor and ceiling in frame as you can.
• Daylight beats a single ceiling bulb. Avoid heavy shadow and strong backlight.
• One room per photo. A shot down a hallway into three rooms confuses the model.
• Blurred or very dark photos produce blurred, unconvincing designs.

My result is blurred

Free designs are delivered as a blurred preview. The sharp, full-resolution image is unlocked by Decor Studio Pro — the design you already generated is kept, so unlocking reveals that exact image rather than making you start again.

The before/after slider looks misaligned

Decor Studio keeps the camera angle, walls, windows and ceiling of your photo. If the two halves do not line up, it is usually a very wide-angle shot or a photo taken at an extreme tilt — retake it more square to the room and try again.

Generation failed

A failed generation does not consume your free design. Check your connection and try again; if it keeps failing, email us with the approximate time and we will look at the logs.

Purchases & restore

• New device or reinstalled? Settings → Restore Purchases.
• Cancel or change plan: iPhone Settings → your name → Subscriptions, or the App Store → your profile → Subscriptions. Deleting the app does not cancel a subscription.
• Refunds are handled by Apple: reportaproblem.apple.com.

Light, dark, or neither

Settings → Appearance switches between System, Light and Dark. It is a real preference, not just a mirror of the phone: judging a dark room's colours against a pale interface (or the other way round) is a legitimate reason to override what iOS is doing.

Finding an old design

Once you have more than a handful, the Projects tab gains a search field and All / Ready / Locked filters. Search matches the title the app gave the design.

Surprise me

The dice button next to "Start a design" on Home begins a quick redesign with the style already chosen at random. Same flow, one less decision — useful when you want to see what the app does before you have an opinion about Japandi.

Languages

Decor Studio is available in 24 languages and follows your device language on first launch. To change it afterwards: Settings → Language.

Deleting your designs

Deleting the app removes your anonymous identity and with it access to your stored designs. To have the files erased from the server too, email us and say so. See the Privacy Policy for what is stored and for how long.