Support — ParentPlan

Need help? Email eacompany947@gmail.com — include your iOS version and a short description. Please do not send your child's documents or personal details by email.

Importing documents

Tap Import to add a PDF from Files, scan pages with the camera, or pick photos. Scans work best flat, well lit, and one page per shot. Password-protected PDFs must be unlocked before import.

Analysis looks wrong or incomplete

Nothing is added to your plan until you confirm it. On the review screen, tap any item to see the exact source page, then edit, confirm, or skip it. Low-quality scans can produce missing text — try rescanning the page.

AI features not available

Document analysis, Ask My File, and meeting prep need an internet connection. Everything you've already saved works offline.

Reminders

If reminders don't appear, check iPhone Settings → Notifications → ParentPlan, and You → Preferences → Notifications inside the app.

App Lock

Turn on Face ID / passcode lock in You → Preferences. If Face ID fails, your device passcode unlocks the app.

Your data

Purchases & restore